Terms and Conditions

At Carved, your privacy matters as much as the piece you're creating. This policy explains what information we collect when you shop with us and how we use it — simply and honestly.

1. Information We Collect

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We also collect the personalization text you provide — the name or word engraved on your piece. If you browse without purchasing, we may collect basic usage data through cookies to improve your experience.

2. How We Use Your Information

We use your information to process and fulfill your order, send shipping updates, and respond to any questions you have. With your permission, we may also send occasional emails about new collections or offers — you can unsubscribe at any time. We never sell your personal information to third parties.

3. Cookies

We use cookies to keep your cart intact, remember your preferences, and understand how visitors navigate our site. You can disable cookies in your browser settings, though some features may not work as intended.

4. Data Security

All transactions on Carved are processed through encrypted, SSL-secured connections. We work with trusted payment processors and never store your full card details on our servers.

5. Your Rights

You have the right to access, update, or request deletion of your personal data at any time. You may also opt out of marketing emails by clicking "unsubscribe" in any message we send, or by reaching out to us directly.

6. Third Parties

We share only the information necessary with trusted partners — such as shipping carriers and payment processors — to complete your order. These partners are required to handle your data securely and are not permitted to use it for any other purpose.