Privacy Policy

At Carved, your privacy matters as much as the piece you're creating. This policy explains what information we collect when you shop with us and how we use it — simply and honestly.

1. Information We Collect

When you place an order or create an account, we collect your name, email address, shipping address, and payment details. We also collect the personalization text you provide — the name or word engraved on your piece. If you browse without purchasing, we may collect basic usage data like pages visited and time on site.

2. How We Use Your Information

We use your information to process and fulfill your order, send shipping updates, and respond to any questions you have. With your permission, we may also send occasional emails about new collections or exclusive offers — you can unsubscribe at any time with one click.

3. Cookies

We use cookies to keep your cart intact, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.

4. Data Security

All transactions are processed through encrypted, PCI-compliant payment gateways — we never store your full card details on our servers. We take reasonable precautions to protect your personal information, though no system is completely infallible.

5. Sharing Your Information

We do not sell your personal information. We share data only with trusted partners who help us operate — such as shipping carriers and payment processors — and only to the extent necessary to complete your order.

6. Your Rights

You can request to view, update, or delete the personal information we hold about you at any time. Simply reach out to us and we'll take care of it promptly — no complicated forms required.